Privacy policy

Last updated: November 15, 2025

Important Health Disclaimer

EKA Balance offers complementary and alternative wellness services. Our services are not medical diagnosis, medical treatment, or a substitute for licensed healthcare.

Always consult your doctor before making any health decision. Consulta a tu médico antes de tomar ninguna decisión de salud.
Do not stop prescribed medication or medical treatment based on information from this website.
If you are experiencing a medical emergency, call emergency services immediately (112 in Spain).
EKA Balance takes no responsibility for health outcomes resulting from actions taken without consulting a licensed physician.

See our full Alternative Therapy Disclaimer for complete details.

Data Controller

NameOlena Kucherova Dryzhak (EKA Balance)

AddressCalle Plata 1, 08191 Rubí, Barcelona, Spain

Phone+34 658 867 133

Emaillegal@ekabalance.com

Data Protection Officer (DPO)

NameOlena Kucherova Dryzhak

Emaildpo@ekabalance.com

Phone+34 658 867 133

1. Data We Collect

We collect personal data necessary to provide our wellness services, including:

Personal Identification

Full name
Email address
Phone number
Postal address
Date of birth

Wellness & Health Data

Physical condition & wellbeing notes
Pain or discomfort indicators
Session history and preferences
Emotional wellbeing notes (with consent)

2. Legal Basis for Processing (GDPR Art. 6)

Consent (Art. 6(1)(a))

Marketing communications
Non-essential cookies
Wellness data with explicit consent

Contractual Necessity

Providing booked services
Processing payments
Customer support

Legal Obligations

Tax and accounting
Health & safety requirements
Data retention rules

Legitimate Interests

Service improvement
Fraud prevention
Statistical analysis

3. Your Rights Under GDPR (Arts. 12–22)

Access (Art. 15)Request a copy of all personal data we hold about you. We respond within 30 days.

Erasure (Art. 17)Request deletion of your data when there is no longer a lawful basis to retain it.

Rectification (Art. 16)Request correction of inaccurate or incomplete personal data.

Portability (Art. 20)Receive your data in a structured, machine-readable format.

Objection (Art. 21)Object to processing based on legitimate interests or for direct marketing.

To exercise your rights, contact:

dpo@ekabalance.com

Contact & Supervisory Authority

DPO Contact

Olena Kucherova Dryzhak

dpo@ekabalance.com

Supervisory Authority

Agencia Española de Protección de Datos (AEPD)

www.aepd.es

This Privacy Policy complies with Regulation (EU) 2016/679 (GDPR).

Important Health Disclaimer

EKA Balance offers complementary and alternative wellness services. Our services are not medical diagnosis, medical treatment, or a substitute for licensed healthcare.

Always consult your doctor before making any health decision. Consulta a tu médico antes de tomar ninguna decisión de salud.

Do not stop prescribed medication or medical treatment based on information from this website.

If you are experiencing a medical emergency, call emergency services immediately (112 in Spain).

EKA Balance takes no responsibility for health outcomes resulting from actions taken without consulting a licensed physician.